Refund Policy

At CookeCorp UK LTD, we’re committed to your satisfaction and to providing high-quality web design and hosting services. We understand that plans can change, and we’ve structured our refund policy to be transparent and fair to our clients while considering the resources allocated to initiate every project.

Non-Refundable Deposit

All projects begin with a 20% deposit of the total service cost. This deposit is used to secure your spot on our schedule and to cover initial expenses related to starting your project. As such, the 20% deposit is non-refundable under any circumstances.

Retainer Fee

We charge an annual retainer fee ranging from £50 to £200, depending on the client’s chosen packages and services. This retainer is refundable within 30 days following your annual payment. Cancellation of services within this period will result in a stoppage of all active services; however, your website will remain accessible online until the paid period expires. Minus the fees this may incur.

Money Back Guarantee

We stand behind the quality of our work and our commitment to client satisfaction. If for any reason you are not satisfied with our services, we offer a 2-month money back guarantee, starting from the date of service commencement.

The money back guarantee allows you to request a refund of the total amount paid, excluding the non-refundable 20% deposit, within the first two months of service. This policy is designed to give you peace of mind and to ensure that our interests are fully aligned with delivering the best possible service to you.

Requesting a Refund

To request a refund under our money back guarantee, please follow these steps:

  1. Contact our customer service team via EMAIL or +440777XYXYXY. Please provide your project details and the reason for the refund request.
  2. Our team will review your request and may reach out for additional information or to try to resolve any issues.
  3. If your refund request is approved, we will process the refund to your original payment method within 10 business days. You will receive a confirmation email once the refund has been processed.

Please note, the refund will be calculated as the total payment made to [CookeCorp UK LTD] minus the 20% non-refundable deposit.

Website Uptime and Maintenance

CookeCorp UK LTD strives to maintain the highest possible uptime for your website. However, we cannot guarantee 100% uptime due to factors beyond our control, such as hosting issues or required maintenance for upgrades and updates. We commit to minimizing downtime and providing timely communication regarding any scheduled maintenance.

Exceptions

The following services are not covered under our 2-month money back guarantee:

  • Domain registration fees, as these are paid to external entities and are non-refundable.
  • Any third-party services or products purchased as part of the project. Including hosting fees.

Legal Terms and Liability

CookeCorp UK LTD shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from the use or the inability to use our services.

By using our services, you agree to indemnify and hold CookeCorp UK LTD and its employees, harmless from any claim or demand made by any third party due to or arising out of your use of our services, your violation of this agreement, or your violation of any rights of another.

This policy does not affect your statutory rights as a consumer.

Changes to Our Refund Policy

CookeCorp UK LTD reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes signifies your acceptance of these changes.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at by clicking here

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